Previously progressed from Benefit Operations Administrator to Delivery Analyst, with a track record in client communication, issue resolution, SOP creation, and end-to-end project implementation. Skilled in IP management software, auditing, team mentoring, and training. Consistently ensures accuracy and timeliness in email/document processing, invoice management, and compliance with service-level agreements (SLAs). Recognized for providing floor support, coaching new joiners, and maintaining high-quality client service standards.
Hobby or Interest
- Traveling to new places, reading books, trying different types of food and doing crochet and making handmade items
- End-to-end patent prosecution including filing, reporting, responding to FERs, and managing formal documents.
- Client communication and coordination with Patent and Trademark Offices (e.g., USPTO, IPO).
- Docketing critical deadlines and maintaining accuracy in IP management systems.
- Document analysis and processing prosecution-related communications. Ensuring compliance with SLA timelines, quality audits, and internal reporting.
- MBA
- Institute of Management Technology, Ghaziabad
- Intellectual Property (IP) / Legal Services and Health and Care Administration